If you would like to return your purchase, simply return the item(s) within 7 days of receipt and enclose a copy of your original invoice or complete the returns procedure guide (which you will find enclosed with your order). On receipt of the returned items, we will re-credit the original purchaser's credit card with a full refund (excluding your original delivery charge if returned after 7 days). Please allow up to ten working days for the funds to reflect on your account. If any items are returned to us after 7 working days, we will issue you with a credit/gift code which you will be able to use on your next purchase with us. Items returned after 28 days will not be eligible for exchange/credit.
Please return all goods in their original unworn condition and with all packaging and tags etc intact. Please do not try on any garments in a smoky area or wear deodorant which may leave a scent or marks on the garment.
In the interests of hygiene, Modesy Lounge have a strict NO returns/exchanges policy on jewelery and hijabs.
We advise all customers to thoroughly check garments upon delivery and ensure suitability and fit before removing any attached tags.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer you a proof of delivery. Please note, Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Modesty Lounge.
If an exchange is required, any increase in price will need to be paid for by the customer before the replacement item can be despatched. If the value of the exchanged goods is lower, the difference will be credited/refunded to the original purchasers credit card.
All requests for an exchange will be subject to availability.
TERMS & CONDITIONS
We will only offer a refund/exchange for clothing if the garment/s is/are unused, in perfect resalable condition with the relevant Tag/s still attached. Any item(s) returned with damage caused by the customer (from personal use, alteration or insufficient packaging when returning the item(s)) shall be returned to the customer. Any fees which Modesty Lounge shall incur by returning the damaged items/items not in their original saleable condition, to the sender must be settled prior to any further action being taken (fees will vary depending on the location of the sender and will be confirmed prior to goods being sent). This can either be done by deducting the return postage fee from any eligible refund money due or an additional payment can be made (liaison shall take place with our team via email correspondence should such a situation arise).
If you are returning item(s) to us from outside of the EU, you must complete customs declaration, clearly stating that the package contains RETURNED GOODS. If your parcel is stopped at UK Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can Modesty Lounge pay customs duty in order to receive back our items.
When trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item.
Postage costs from the initial purchase will not be refunded unless there are proven instances of a severe manufacturing defect or as a result of fault on the part of Modesty Lounge.
Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
We recommend using a form of Recorded Delivery (if based within the UK) to return your items to us as we cannot accept any responsibility for items lost or damaged in transit. Please do not return items solely using the clear packaging bag.
Modesty Lounge will not reimburse the customer for the cost of return shipping costs.
We reserve the right to refuse refunds if the above procedures have not been followed.
10% handling charge will be applied for goods not collected from the courier and returned to Modesty Lounge.
10% handling/re-stocking charge will be applied for returned goods.